Refund policy

Last Updated: August 28, 2026

At TwinklePort, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a 30-day free return and refund policy, subject to the conditions outlined below.

This Return & Refund Policy applies to purchases made directly through twinkleport.online.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item should be in substantially the same condition as when you received it, with any original packaging, accessories, or components included where applicable.

We recommend keeping your order confirmation and proof of purchase until you are satisfied with your order.

2. How to Request a Return

To start a return, please contact us at:

Email: support@twinkleport.online
Phone: +1 (585) 748-1796

Please provide:

Your full name;
Order number;
Email address used for the purchase;
The item(s) you wish to return; and
A brief explanation of the reason for the return.

Our customer support team will review your request and provide the applicable return instructions.

Please contact us before sending an item back. Returns sent without following the provided return instructions may experience processing delays.

3. Free Returns

Eligible returns requested within the 30-day return period are provided free of charge.

When applicable, we will provide return instructions or an appropriate return shipping method. Customers should follow the instructions supplied by our customer support team to ensure that their return can be properly identified and processed.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at support@twinkleport.online.

Please include your order number and, where appropriate, clear photographs showing the issue. We will review the information and work with you toward an appropriate resolution, which may include a replacement or refund.

5. Non-Returnable Items

Certain items may not be eligible for return where permitted by applicable law, including:

Items that have been materially damaged after delivery through misuse or improper handling;
Items returned with missing components where the missing components prevent reasonable resale or inspection;
Items specifically identified as final sale before purchase, where legally permitted; and
Items that cannot be returned due to applicable health, hygiene, or safety requirements.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

6. Exchanges

If you would like a different product or variant, please contact us at support@twinkleport.online.

Depending on product availability and the circumstances of your request, we may arrange an exchange or recommend returning the original item for a refund and placing a new order.

7. Refunds

Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

After we issue a refund, your bank, card issuer, payment provider, or financial institution may require additional time to post the funds to your account. These processing times are outside our control.

8. Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been shipped, cancellation may no longer be possible. In that case, you may request a return after receiving the order in accordance with this policy.

9. Consumer Rights

This policy is intended to provide additional clarity regarding our return process and does not exclude, restrict, or replace any mandatory rights or remedies available to you under applicable consumer protection laws.